Quedo Surveys Integration Example

Quedo.com Survey Integration

This page is an example of using Quedo script to integrate Quedo.com surveys into your websites.

Change survey template:

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• custom javascript validation

Satisfaction with customer service

How did you first contact customer service?

In person

By telephone

Fax

Email

Web chat

Other, please specify

How long did you wait to speak with a customer service representative? (Use only whole numbers)

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

What was your reason for contacting customer service?

Not satisfied with service

Did not receive product

Unable to order product/service

Problem on Web site

Needed more product information

Other, please specify

Please rate your AGREEMENT with the following statements. The customer service representative... Totally Agree, Somewhat Agree, Somewhat Disagree, Totally Disagree, Do Not Remember

Understood my problem

Was clear and easy to understand

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

Was able to solve my problem on the initial contact

Followed through with commitments/promises

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

How many times did you have to contact customer service before the problem was corrected?

Once

Twice

Three Times

More than Three times

Was the customer service representative. Yes, No, No Opinion

Courteous

Clean and Presentable

Professional

Patient

Efficient

Do you have any additional comments and/or suggestions regarding our customer service department?

Please rate your overall SATISFACTION with customer service.

Extremely Satisfied

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

If you are not completely satisfied, please tell us what can we do for our service customer to be better.

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CompanyName

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